Refund policy

Return & Refund Policy

At Arsen Art Studio, each item is made to order and printed individually just for you. As these are fine art reproductions produced on demand, all sales are final. We do not offer refunds or exchanges for any reason other than items damaged in transit.

Damaged Items

If your order arrives damaged, we’re here to make it right. Please contact us within 7 days of delivery with the following:

  • A clear photo of the damaged item

  • A photo of the packaging

  • Your order number

Once we receive the required information, we will send a replacement at no additional cost.

What’s Not Covered

We cannot offer replacements or refunds for:

  • Buyer’s remorse or change of mind

  • Incorrect shipping address provided at checkout

  • Minor color variations due to screen differences or print process

  • Orders reported damaged after the 7-day window

If you have any questions before placing an order, feel free to reach out — we’re happy to help ensure you’re confident in your purchase.

Contact:
Email: izabela@anacondaagency.com